Cancellation and Refund

1.1 – Bespoke Wallpaper orders cannot be changed once the designs have been printed. Wall dimensions given to us by the client are deemed to be correct and will correspond with the print measurements. If the product does not fit, no refund will be given as the company cannot be held accountable for incorrect measurements provided by the customer.

1.2 – As soon as the order is received and processed, you will be unable to change any aspects relating to the purchase.

1.3 – On receiving the goods, it is crucial that you check that there is no visible damage to the packaging. Bespoke Wallpaper can only refund or replace damaged goods if the courier has been notified on delivery. Please retain all relevant information of the damage to the goods and its packaging so we can then make an insurance claim towards our courier service.

1.4 – When in receipt and opening the product, please carefully check the order for any print defects. We operate a quality control procedure and it is extremely unlikely for a product to be shipped with any printing defect.

1.5 – Due to the fragile nature of the product, it is possible to scratch or mark the wallpaper if not handled in a careful manner. We cannot refund or replace goods that are scratched or marked. All goods are photographed for quality insurances to cover Bespoke Wallpaper.

1.6 – Bespoke Wallpaper cannot be held liable for an incorrect installation, nor can it offer any refund for incorrectly installed, should the client decide to install the wallpaper themselves and not use our services.

1.7 – All wallpapers are printed slightly larger than the sizes entered at the order customisation page, this is to ensure a quality fit. We cannot refund or reproduce any custom wallpaper due to size issues.

1.8 – Occasionally, there may be a slight differentiation in hue or colour on each separate wallpaper panel. We use the very latest printing technologies, but the differentiation in colour can still occur.

1.9 – Before wallpaper is printed, the image is enlarged and can mean that pixilation or mottled effects can occur. We highly recommend requesting a sample if you are unsure of the image quality. We cannot refund or reprint wallpapers due to these effects, should you supply us with an image.

1.10 – Computer monitors vary and will show different colour variations to the actual print that you receive. Due to this matter we are unable to refund or reprint.

1.11 – In the unlikely event of a printing error passing quality control a refund or replacement order will be issued at the earliest convenience.

1.12 – All Wallpaper remain the property of Bespoke Wallpaper until paid in full.


2.1 – Should the client not use our services for installation, damages that occur to the product or to the installation area during the process of fitting the wallpaper are the sole responsibility of the customer.

2.2 – Similarly, any damage that occurs due to incorrect installation or poorly prepared wall surfaces is also the responsibility of the customer.

2.3 – Before installation, all walls need to be sanded and smooth and painted with a universal oil-based primer and 2 cotes of fully washable paint. This is sole responsibility of the client; no reprint or refund will be granted in the case of not properly prepping the surfaces.

2.4 – Should our team arrive for the installation, and the wall surfaces are not prepared as mentioned above, Bespoke Wallpaper will charge the client a cancelation fee

2.5 – Walls must be clear and obstruction free of any plumbing and electrical fittings before our team arrive for the installation, please also move all valuable furniture, as we do not take any responsibility for any damages should we have to move or remove any items.

2.6 – Should the area be higher than 3,5meters it is considered as working at heights, and will be charged accordingly.

2.7 – Please make sure the area of installation is clean and dust free, as that can cause poor finishes and quality of installation. Bespoke Wallpaper will not be held responsible.

2.8 – Consider installing wallpaper after all construction work is done.

Uploaded images supplied by the client

3.1 – Bespoke Wallpaper cannot be held responsible for any copyright infringement resulting from uploaded images. The use of any uploaded images is the responsibility of the customer and it is assumed that full permission has been granted for the use of the image.

3.2 – If there is any doubt as to the copyright of an image, we suggest that you do not upload it for the purpose of creating a customised product.

3.3 – All images, artwork or designs will be printed as supplied to us.

3.4 – Bespoke Wallpaper cannot be held responsible for any distorted, fuzzy or pixelated products resulting from images and/or designs uploaded by the customer. Rather advise and check with Bespoke Wallpaper about the quality and image size.

3.5 – There may occasionally be a variation in colour between the image uploaded by the customer and the finished product. This variation in colour is caused by the difference between colours displayed on computer screens and printed colours. We cannot provide a refund for any variation in tone.

Delivery and Installation fees

4.1 – Delivery of the product will vary in price depending the client’s location.

4.2 – Delivery of your product is made via courier and we aim to deliver your product within 10 working days of your order. In exceptional circumstances we reserve the right to deliver your product within 30 working days. This may be because we have a large amount of orders to process or because of more time-consuming customised wallpapers. All delivery times given are approximate.

4.3 – Order date starts after the client has approved the final artwork.

4.4 – We have no liability to the client in the event that the delivery of your order is delayed due to circumstances beyond our reasonable control, including, but not limited to, strikes or other industrial action, fire, flood, explosion etc.

4.5 – We take every care to ensure that your product reaches you in a good condition. In the unlikely event that your order is damaged in transit, the customer is within their rights to ask for a full refund.

4.6 – Goods damaged in transit should be reported immediately. In the unlikely event that your product is damaged in transit, you should mark the delivery note ‘Damaged on Arrival’. If the delivery note is not marked, we cannot be held responsible for the damaged product.


5.1 – By supplying Bespoke Wallpaper an image, you are handing copyright to us. You are giving us the right to reprint the image at any given time.

Should you accept the quotation, we will assume that you have read and accepted our Terms and Conditions as stipulated above.